Contact our team
Our support team is ready to help with any questions, account-related issues, technical concerns, or general feedback. Contact us via convenient channels including email, phone, and live chat for assistance with deposits, withdrawals, verification, or game access. We aim to respond promptly and guide you through any problem. For faster service, please have your account ID and recent transaction details ready when you contact us. Our team also handles bonus and promo enquiries.
| Department | Contact |
|---|---|
| Customer support | [email protected] Live chat and email for account issues |
| General enquiries | [email protected] Company and billing questions. Response target: 24 hours |
| Affiliate enquiries | [email protected] Partner and commission requests |
| Phone | +44 20 7946 0423 Phone support for urgent issues |
| Working hours | Mon-Fri, 09:00-18:00 |
Email assistance
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line and include up-to-date contact details and any relevant account information. Providing precise information helps us process your request faster and avoids unnecessary delays in responding or verifying documents.
Send us a message
Response Time
Our support team aims to reply promptly. Most inquiries are answered within one business day, and simple requests are often resolved in the first reply. More complex issues - such as account verification or payment investigations - may take longer depending on their nature and required checks. We appreciate your patience and will keep you updated while we work on your case.
Feedback
We welcome your feedback, suggestions, or ideas to help improve the site. Please share anything from feature requests to usability tips, every message is read carefully by our team and used to refine features, promotions, and the overall user experience. Use the feedback form or email [email protected], and we’ll review your input and act where it can make the biggest difference.